These Terms and Conditions ("T&Cs") govern all services provided by Renova Home Cleaning ("RHC"). By making a booking with us, you ("the client") confirm that you have read, understood, and agreed to these terms. We strongly recommend reviewing this document carefully before proceeding with your booking. If you have any questions, please contact us prior to confirming your appointment.
RHC specialises exclusively in general maintenance cleaning services, whether scheduled regularly or booked as a one-time service. Our services are limited to indoor residential areas that are safely accessible from floor level.
This includes general cleaning of:
Tasks typically include light tidying, surface cleaning, dusting, vacuuming, and mopping.
Our service is not a deep cleaning service. Certain results may not be fully achievable, particularly in cases involving long-term build-up, heavy dirt accumulation, or neglected areas.
If you have specific preferences or instructions, we strongly encourage you to provide them in advance via email, ideally including photos. Please note that some cleaners may not be fluent in English — providing instructions ahead of time helps avoid miscommunication.
Our objective is to help maintain your home in a clean, fresh, and organised condition. As our service is designed for maintenance cleaning, certain limitations should be expected:
The final outcome may vary depending on the condition of the property, the time interval between visits, and the level of clutter. While clients are not expected to tidy beforehand, a more organised space allows the cleaner to focus more effectively.
We aim to provide a consistently high standard of service. Some variation may occur due to differences in individual cleaners' working styles, experience levels, or changes in property condition. As cleaning is a manual service, small inconsistencies are natural and should be expected.
If you are not satisfied with any aspect of your cleaning, contact us as soon as possible via email, including:
Positive feedback is also appreciated and will be shared with our team.
RHC does not provide:
We strongly recommend engaging specialised providers for these services. Our cleaners are instructed to decline any tasks outside our defined scope.
We do not service vacant or unfurnished properties, even if the cleaning is not related to an end-of-lease service. These jobs often involve additional requirements not part of our standard service offering.
Regular ongoing bookings (same day and time):
Flexible / ad-hoc bookings (subject to availability):
We cannot guarantee the same cleaner for any schedule. Longer intervals between cleans may impact results.
Bookings are only considered confirmed once all required information has been verified and confirmed via email.
To finalise your booking, we require: full name, phone number, email address, property address, parking instructions, access instructions, and availability.
Our services are available Monday to Friday, between 8:00am and 5:00pm. Availability is subject to change and cannot be guaranteed until confirmed.
Any changes or additional service requests must be communicated at the time of booking or at least 48 hours before your appointment. All communication must be made through our office — cleaners are not responsible for managing scheduling changes.
Each booking includes a minimum allocated time based on property size and service requirements. We do not adjust pricing based on how quickly another cleaner may have completed the job.
Quotes are estimates only, based on information supplied by the client and assume the property is in a reasonable condition. If the property condition differs significantly, additional time and cost may apply, subject to availability.
We require a minimum of 48 hours' notice for cancellations. Failure to provide sufficient notice will result in:
Payment is required via bank transfer or direct debit. Invoices are issued after each service and are due within 24 hours. Failure to make payment may result in late fees, service suspension, or debt collection procedures.
Clients must ensure the cleaner can access the property at the scheduled time (being present, providing a key, or using a secure lockbox). RHC is not responsible for lost keys left in unsecured locations.
While we aim to be punctual, delays may occasionally occur due to traffic or unforeseen circumstances. If the cleaner arrives late, they will remain at the property to complete the full booked duration.
RHC may adjust booking times in cases of illness, emergencies, or staff shortages, with notification provided as soon as possible.
We reserve the right to refuse service if the environment is unsafe, tasks fall outside our scope, utilities are unavailable, or client behaviour is inappropriate.
We may discontinue services if payments are repeatedly late, there is disrespectful behaviour, frequent last-minute changes occur, or safety concerns are present.
For safety reasons, cleaners must wear closed shoes at all times. Requests to remove footwear may result in refusal of service.
General household waste will be disposed of in appropriate bins. Cleaners will not remove items off the property. Clients are responsible for securing fragile items, valuable belongings, and sentimental objects.
If the cleaner is unable to access the property, additional charges may apply after 15 minutes. If no contact is made, the appointment may be cancelled with a fee.
Clients must provide suitable parking close to the property. Any parking costs or fines incurred will be added to the invoice.
If you are not satisfied with the service, notify us within 24 hours with clear details and photos. We will review the issue and may arrange a re-clean where appropriate.
We are a pet-friendly service. However, pets should be secured during cleaning and aggressive behaviour must be disclosed in advance. Clients are responsible for ensuring a safe environment for children. Cleaners must be allowed to work independently to ensure efficiency and consistency.
Any damage must be reported within 24 hours. We are not responsible for pre-existing issues or general wear and tear.
We follow hygiene protocols but cannot guarantee complete elimination of cross-contamination. If the client or cleaner is unwell, appointments may be rescheduled.
Clients agree not to engage RHC cleaners privately during service or within 12 months after the last service.
All materials remain the property of RHC and may not be reused without written permission.
We may use third-party systems and are not responsible for their performance. We are not liable for delays caused by events beyond our control.
RHC reserves the right to update these Terms at any time. Continued use of our services constitutes acceptance of the current terms.